1 year Gold Support for PRM-OM4-ML-60: Technical support and hardware warranty. Support by telephone, e-mail and ticket system from Monday to Friday, 09:00 hrs to 17:30 hrs (Europe/Berlin Central European Time), except on Hessian public holidays, advance replacement of the device in the event of a fault on the next working day (taking into account the Hessian holidays and the holidays in the customer region. If the error case is reported by 16:00 o’clock, we will send a replacement device on the same day, this will be delivered in large parts of Europe by our shipping service providers on the next working day).
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