Support


Support forms an essential part of our comprehensive range of services and our employees receive regular training and coaching by manufacturers. We believe this is the only way to guarantee reliable support in accordance with our top quality standards to ensure customer satisfaction. In addition to offering first-line support, we also offer second-line support.

Due to our knowledge and expertise, we handle the majority of open tickets in a short space of time and without having to consult the manufacturer.

You can enjoy the benefits of extremely short response and recovery times!

We look forward to hearing from you!

All our products are subjected to rigorous controls from development through to production and shipping. Even so, problems with products can’t be 100% eliminated and, in the unlikely event that you have a complaint, please call our support line immediately!

We’ll help as quickly as possible and will make every effort to carry out a simple exchange within a short space of time.

To help with our processing, please only send returns with a valid RMA number. Our support team will be able to help you with any questions you might have about this!

If you have any other questions, please contact our technical pre and post sales support team as follows:

Business hours: Mon – Fri.: 8:30h – 17:30h

Phone: +49 6103 37 215 911

E-Mail: support@neox-networks.com

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